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    FAQ

    FAQ

    My printer is producing poor quality. What do I do?

    Please call us immediately. We have a lot of experience and can often diagnose the cause over the telephone. If our toner or inkjet cartridge is causing the problem we will remedy it without charging for a service call. If your printer needs repair, our rates are very competitive. If we are uncertain whether the toner or ink is at fault, we will send a technician to you, or suggest the best way to solve the problem.

    Do you collect empty cartridges?

    Yes. Some cartridges have no commercial value and cannot be recycled, but we require empty cartridge to refill and rebuild. Call our collections line 0800 TONERS (866 377).

    I've purchased a new toner from you, what do I do with the old one?

    We can take back the old cartridge for recycling. If you purchased your replacement cartridge from us, feel free to courier the empty one back to

    Cardy Ltd – 9G Airborne Rd, Albany, Auckland

    I'm thinking of replacing my old printer or copier. What should I purchase?

    Many people make the mistake of going to a retailer and purchasing a machine off the shelf, based on the ticket price. The real cost of a printer or copier is the total cost of ownership. This includes the per page cost of printing and the on-going maintenance cost of the machine. A cheap printer may have a high per page cost and be unsuitable for a user who prints larger numbers of pages per month. Let us help you work out what the best solution is for you. We sell new and quality ex-lease equipment and our prices are competitive. Please call us to discuss.