We endeavour to deliver all goods promptly, but as we cannot fully control the courier and freight companies we use, we do not guarantee time of delivery.
Shipping rates are calculated according to your address and item size and weight. We charge freight as closely as we can to the actual cost of shipping.
We are able to use Urgent Couriers in and around Auckland. Depending on your location we can offer 1 hour or 3 hour deliveries. (Allow a little extra time for processing and packing).
Urgent deliveries are charged at cost.
Please contact us to arrange return of any goods that are faulty, incorrect or not required. We will accept return of goods you no longer require only at our discretion and if the goods are saleable. We reserve the right to issue a credit note rather than give a refund.
We receive a lot of empty cartridges returned, so it is very important that all items returned for credit are properly identified and the reason for return is given. If this is not done we will issue a credit note only at our discretion.
Orders may be cancelled prior to the goods being dispatched from our warehouse. Once goods are on their way to the customer or have been delivered, they may be returned only with the approval of Toner Express. All goods returned must be in good condition, unopened. The customer may be charged freight and handling costs for cancelled orders returned, (unless Toner Express staff have made an error).
The customer must contact Toner Express to arrange return and credit of faulty, damaged goods and incorrect items. Goods returned without authorisation and explanation may not be credited, especially if they cannot be properly identified on arrival.
Refer to our Guarantee policy for further details. Faulty goods returned must be fully identified and a note included explaining the problem. You must contact Toner Express so that we know such goods are coming. Failure to contact us, or inadequate identification, may result in your product being lost among the many empties we receive daily. If this happens we will issue a credit note only at our discretion.
A credit will be given once we have verified that the goods are actually faulty. (Sometimes operator error or printer problems may cause a customer to think the cartridge is faulty, when it is not. In such cases, we will help you resolve the issue.) Credits on items that have come from a third party (one of our wholesale suppliers) are subject to them verifying that the product is faulty.
A pro-rata credit may be given on remanufactured cartridges that have had substantial use, but failed before all the toner was used.
Acceptance of each delivery of goods shall be taken as an acceptance of these conditions of sale.